What is the cancellation and refund policy

Guest cancellations create problems for hosts because as the date draws closer to the start of the booking, the host's ability to rebook that property becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking.

We have developed the Home & Own cancellation policy so that it provides some flexibility for guests while still providing security for a host who has reserved their property for the guest.

• Cleaning Fee Always paid out to host when cancel after guest checkin
• Service Fee always not refundable when Guest Cancels the reservation

Flexible

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancel Request Tour up to 24 hours prior to booking starts	100% Minus Service Fee	0%
Cancel Request Tour less than 24 hours prior to booking starts	Non refundable	100% Minus Host Fee

Moderate

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 5 days prior to booking starts	100% Minus Service Fee	0%
Cancellation is submitted within 5 days prior to booking starts	50% Minus Service Fee	50% Minus Host Fee
Cancel Request Tour less than 24 hours prior to booking starts	Non refundable	100% Minus Host Fee

Strict

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 14 days prior to booking starts	100% Minus Service Fee	0%
Cancellation is submitted within 7 days prior to booking starts	50% Minus Service Fee	50% Minus Host Fee
Cancellation is submitted less than 7 calendar days prior to booking starts	Non refundable	100% Minus Host Fee

Cancellations by hosts

The cancellation policy has been created to remain fair to both parties and to protect the integrity of the Home & Own marketplace. Cancel Request Tour after Guest arrive, Then Host receive full payout except host fee, otherwise full amount refunded to guest